We handle the logistics of your procedure day so you can focus on recovery instead of worrying about transportation or being alone.

Depending on your needs, our services may include:

• Round‑trip transportation: Driving you to your appointment (when arranged in advance) and bringing you safely home afterward.

• Safe arrival and settling‑in: Helping you from the vehicle into your home and supporting safe movement as you get comfortably settled.

• Following your provider's instructions: Staying with you for the time your doctor or clinic recommends after your procedure. We'll confirm the timing with you when you book. 

Whether you need help getting to your appointment, getting through the front door, or having a responsible adult with you because your provider requires it, we are there to support your safety and peace of mind.

Uber and Lyft are a great option when transportation is the only need. Our service is designed for people who need support beyond the drive home. We help bridge the gap between discharge and getting comfortably settled at home, which can be especially important after sedation or certain procedures. 

Home care is usually longer-term help with day-to-day living. We are focused on the day of your procedure and the first part of recovery after you get home. 

That’s up to you. Some people prefer their own car since it’s familiar, and others would rather we drive them home in ours. Either one works for us. Just let us know ahead of time, and we'll take care of the details when you book. 

Here's how it works, start to finish:

1. You let us know you'd like to schedule a ride — a call, text, or message gets us going.

2. We email you a link to our intake forms. You fill them out online, including a limited HIPAA release so we can talk to your doctor's office about your discharge instructions and timing.

3. With those details, we build a care plan just for you and send it over with an estimate.

4. If it looks good, you sign the agreement electronically.

5. We securely collect payment details in advance and process payment at the conclusion of our services.

That's it. No paperwork to chase down in person, and someone on your team is with you at every step.

Your safety is the reason we're here. We carefully screen and background check our care attendants, communicate what to expect ahead of time, and help support you during the period when you are recovering from sedation or a procedure.

Before your visit, we'll let you know who your care attendant is. Every attendant is screened, background-checked, and trained for procedure-day support. 

We hire experienced, professional care attendants — people who've already spent time taking care of others — because that kind of judgment can't be taught in a classroom. From there, we train them specifically for the kind of care you'll need: safely helping you move in and out of the car, getting you comfortably settled at home, knowing what to watch for as you recover, and recognizing when something needs your doctor's attention. They're calm, they're patient, and they know how to make a recovery day feel a little easier. Every care attendant is background-checked and meets our standards before they're ever matched with a client. 

You should feel comfortable with the person helping you. If something doesn't feel right, tell us right away and we'll work with you to address the situation. Your comfort and trust matter. 

Yes. We understand that you don't want your personal information or recovery details shared. We strictly adhere to HIPAA regulations to ensure your information is kept confidential and only shared when necessary to coordinate your care or communicate with the people you've authorized. 

Yes. Many people book for a loved one they can't be there for. You can handle the paperwork and payment, and with your family member's permission, we'll keep you updated on the day. 

No. Our role is to make the day go smoothly — from picking you up after your procedure to getting you home, settled in, and comfortable. We're trained, background-checked, and experienced in supporting people through recovery, so you're in good hands for that part of the day. We're not nurses or doctors, but we know what to watch for, and if anything comes up during your recovery that needs medical input, we'll help you reach your care team right away, so you don't have to manage it on your own. 

We help with the practical parts of recovery that can be difficult after a procedure. That may include transportation, a quick pharmacy stop on the way home (just mention it when you book), getting settled at home, light meal preparation, mobility assistance, medication reminders, and other non-medical support. Your recovery plan determines exactly what services are included. 

Our service is the everyday side, not medical care. That means we don’t give medications, do anything clinical, give medical advice, or stand in for a doctor or nurse. What we do is the practical side: getting you home safely, helping you settle in, and being nearby while you rest. 

Many clinics require a responsible adult to stay with you for a while after sedation or certain procedures, even if you feel fine. Medication and anesthesia effects can linger. We plan your visit around your clinic's instructions, and we stay until you're settled and comfortable. 

It depends on your procedure, your clinic's discharge instructions, and whether someone you trust is arriving to take over. We'll confirm the expected time with you before your visit.

We offer simple procedure-day packages, and we'll confirm your price before you book. No hidden fees. Call us or start your intake for a quote. 

Transportation is only one part of the service. You're also receiving support from discharge through the initial recovery period at home. The goal is to provide peace of mind during a time when many people are not feeling their best and may need an extra set of hands. 

Yes. We accept HSA and FSA cards, but each plan has its own rules about what expenses qualify for coverage. Because those rules vary, we recommend checking with your plan administrator if you're unsure whether the service is eligible. 

No. Most insurance plans do not cover these services. If your plan is an exception, we’ll do what we can to help you seek reimbursement from your insurance provider. Typically, that means we can provide a superbill, which you can use along with your doctor’s letter of explanation and procedure codes to submit to your insurance provider for possible reimbursement. 

Two business days, though sooner is always better. Booking in advance gives us time to confirm availability, coordinate with your doctor's office on timing, and avoid any additional fees. We can sometimes accommodate shorter-notice requests when our schedule allows, and we'll always be upfront about any additional fees before you commit. 

Procedure dates change, and we plan for that. If your clinic reschedules or cancels your procedure, just let us know as soon as you can and there's no cancellation fee. For other changes, give us at least 48 hours' notice to avoid a fee. Your Service Agreement has the details. 

Procedure days do not always run on time, so we expect some delays. If things are running behind, we adjust the plan as needed and stay in communication so you are not left wondering what happens next. 

We help bridge the gap between discharge and recovery at home. Our care attendant meets the patient at pickup, takes them home, helps them get settled, and stays for the responsible-adult period your discharge instructions call for, as confirmed at booking. This gives your team a reliable option when a patient needs more than transportation alone. 

Referrals are designed to be easy on your team. Once we have the patient's basic information, procedure details, and expected discharge requirements, we coordinate scheduling, communication, and service delivery directly with the patient or their family. 

Yes, Clinic to Couch Care™ is a Texas-licensed Personal Assistance Services agency operating under HHSC requirements. 

Every care attendant undergoes background screening, onboarding, and training before being assigned to a visit. 

We maintain policies and procedures designed to protect patient information and support HIPAA compliance. 

Yes. We carry insurance to support our operations and provide peace of mind to the people we serve.

Yes. When authorized by the patient and permitted by the facility, our care attendant participates in the discharge handoff, receives the written discharge instructions on the patient's behalf, and confirms the non-medical requirements, like how long a responsible adult should stay, with your discharge team. 

Yes. Our care attendant remains with the patient throughout the transition from discharge to home and provides the non-medical support confirmed at booking, planned around your discharge plan. 

Delays are common, and we plan for them. Our team stays in communication with the facility and adjusts as needed to ensure the patient has a safe discharge plan. 

Yes. We can coordinate pickup confirmation procedures with your team so staff know the patient has been safely transferred. 

Contact our office as soon as possible. While same-day service depends on availability, we will always review the request and explore available options.